Can I return an in-store purchase?

We offer store credit or exchanges for unopened and unused merchandise and within 15 days with proof of purchase.

All artwork, lighting, antiques, furniture, books and special order items are final sale unless the item received is damaged, defective, or incorrect.

Special ordered items, including lighting and furniture, that are eligible for a return are subject to a restocking fee.

Please contact hello@shopgoldfinch.com to communicate any issues within 48 hours of receipt. Final sale and clearance items are not exchangeable.

Can I return an online purchase? 

If for any reason you are not completely satisfied with your purchase, please reach out to us via email at hello@shopgoldfinch.com within 7 days of receiving your shipment to obtain a return authorization.

A full refund will be issued to the purchaser for any merchandise that has been damaged during shipping.

Once the return has been approved, we will issue a return shipping label.

When the item(s) have been received by our returns department, we will issue a refund in the form of the original payment.

For all other returns, we will issue a refund in the form of store credit once the items have been received.

Return shipping is the responsibility of the customer.

Shipping costs are nonrefundable.

Do you offer a quality guarantee for all products sold?

Of course! If you do not like the product or find damages to the product, please contact us immediately within 5 days of purchase.

We do all we can to ensure your best shopping experience, so simply contact the store via phone or email and we'll get it addressed.