FAQs

ORDERS

How do I place an order offline?
Visit us in store at 806 N Fairfax Street, Alexandria, VA 22314. We are open:
Mon–Fri from 11AM–6:30PM
Saturday from 10 AM–6 PM
Closed Sundays

How do I know if my items are in-stock?
You can find the availability of products on the Product Detail Page, Shopping Bag and Checkout pages. If an item is out of stock, a message will be displayed. 

Are all of your products available online?
Most of our products are available online, however not all pieces are shown. Connect with us at 571-970-3049, hello@shopgoldfinch.com, or in-store for personal design consultations.

SHIPPING

How long will it take to receive my order?
All orders are processed and shipped within 1-3 working days of the order being received. Once your order has shipped, you will receive an email with the tracking number to track the delivery of your order. Please wait 3-5 business day for domestic shipping and 7-14 business days for international shipping.

Do you ship internationally?
All orders shipped outside of the US are shipped UPS Worldwide, who provide customs clearance and door-to-door delivery service within 4-7 business days for a shipping charge of $50 for orders under $5,000. Duties and taxes are not included in the total at checkout, but are determined by the customs agency within the destination country. Assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. All orders shipped internationally are final sale.

Which shipping carrier do you use?
We use UPS to ship all packages. For orders under $1,000 please choose either UPS Ground for $15, or UPS 2nd Day Air for $50 at checkout.

PAYMENT

What payment options do you accept?
We accept all major credit cards, Apple Pay, and PayPal. If you would like to place your order over the phone, or have any difficulty in processing payment, please call the store for assistance.

Is it safe to use debit/credit cards on your website?
Absolutely! We use SSL security to ensure all your personal and debit/credit card information is encrypted. We do not have access to or store your credit card information and your payment details are processed in a secure environment.

RETURNS & REFUNDS

Can I return a purchase?
We offer store credit or exchanges for unopened and unused décor items and lighting within 15 days with proof of purchase. All artwork, antiques, furniture, books and special order items are final sale unless the item received is damaged, defective, or incorrect. Please contact hello@shopgoldfinch.com to communicate any issues within 48 hours of receipt. Final sale and clearance items are not exchangeable. 

Do you offer a quality guarantee for all products sold?
Of course! If you do not like the product or find damages to the product, please contact us immediately. We do all we can to ensure your best shopping experience, so simply contact the store and we'll get it addressed.