FAQs

UPDATE 3/18/20 - 4 Ways to Shop!
We will not be holding regular store hours for the time being, but there are several safe & fun ways to shop in the meantime:
1. Shop Online with Free Shipping*
at www.shopgoldfinch.com
2. Free Local Delivery** 
to Alexandria, Arlington, and DC or Curbside Pick-Up
3. Private Shopping by Appointment. Email hello@shopgoldfinch.com
4. Virtual Concierge via FaceTime. Email hello@shopgoldfinch.com

ORDERS

How do I place an order in-store?
Visit us in store at 806 N Fairfax Street, Alexandria, VA 22314.
Our standard hours of operation are:
Mon–Fri from 11AM–6:30PM
Saturday from 10 AM–6 PM
Closed Sundays

How do I know if my items are in-stock?
You can find the availability of products on the Product Detail Page, Shopping Bag and Checkout pages. If an item is out of stock, a message will be displayed. 

Are all of your products available online?
Most of our products are available online, however not all pieces are shown. Connect with us at 571-970-3049, hello@shopgoldfinch.com, or in-store for personal design consultations.

**FREE LOCAL DELIVERY
What locations are eligible for Free Local Delivery?
For a limited time we are offering Free Local Delivery within 2-3 business days to the following zip codes:
VA: 22314, 22302, 22305, 22304, 22202, 22211, 22204, 22201, 22203, 22307, 22308 / DC: 20037, 20006, 20036, 20005, 20004, 20024, 20001, 20009

Delivery timing is based on availability and cannot be guaranteed. Please include a note at check-out if your order needs to be received by a certain date and we will do our best to accommodate. All deliveries will be placed outside the front door of the provided address. Goldfinch is not responsible for lost or stolen items under any circumstances.

SHIPPING

How long will it take to receive my order?
All orders are processed and shipped within 1-3 working days of the order being received. Once your order has shipped, you will receive an email with the tracking number to track the delivery of your order. Please allow 3-5 business days for domestic shipping.

Do you ship internationally?
We currently only offer domestic shipping within the contiguous United States.

Which shipping carrier do you use?
We ship all packages through FedEx.

*Free Shipping Policy
Goldfinch offers free standard shipping on all online orders under 25lbs.  

PAYMENT

What payment options do you accept?
We accept all major credit cards, Apple Pay, and PayPal. If you would like to place your order over the phone, or have any difficulty in processing payment, please call the store for assistance.

Is it safe to use debit/credit cards on your website?
Absolutely! We use SSL security to ensure all your personal and debit/credit card information is encrypted. We do not have access to or store your credit card information and your payment details are processed in a secure environment.

RETURNS & REFUNDS

Can I return a purchase?
We offer store credit or exchanges for unopened and unused décor items and lighting within 15 days with proof of purchase. All artwork, antiques, furniture, books and special order items are final sale unless the item received is damaged, defective, or incorrect. Please contact hello@shopgoldfinch.com to communicate any issues within 48 hours of receipt. Final sale and clearance items are not exchangeable. 

Do you offer a quality guarantee for all products sold?
Of course! If you do not like the product or find damages to the product, please contact us immediately. We do all we can to ensure your best shopping experience, so simply contact the store and we'll get it addressed.

DISCOUNTS & PROMOTIONS

Are any items excluded from Discounts or Promotions?
Yes - All art, antiques, lighting, special orders, and gift cards are excluded from any discounts or promotions.