Ways to shop:

1. Shop Online at www.shopgoldfinch.com
2. Local Delivery to Alexandria, Arlington, and DC* or Curbside Pick-Up
3. Private Shopping by Appointment. Email hello@shopgoldfinch.com
4. Virtual Concierge via FaceTime. Email hello@shopgoldfinch.com

ORDERS

How do I place an order in-store?
Visit us in store at 806 N Fairfax Street, Alexandria, VA 22314.

Our standard hours of operation are:
Limited weekend hours starting 11/2023

How do I know if my items are in-stock?
You can find the availability of products on the Product Detail Page, Shopping Bag and Checkout pages. If an item is out of stock, a message will be displayed. 

Should you have any questions regarding the availability of an item or to inquire about special ordering an out-of-stock item, please email us at hello@shopgoldfinch.com

Special Orders

A selection of our products are available for special order only. Typically this information is listed within the product description, but not always.

Should you have any questions regarding special order items, please contact us at hello@shopgoldfinch.com



Are all of your products available online?
Most of our products are available online, however not all of our merchandise is listed.

Connect with us at 571-970-3049, hello@shopgoldfinch.com, or in-store for personal design consultations.

SHIPPING POLICY

How long will it take to receive my order?
All orders are processed within 1-3 working days of the order being received.

Once your order has shipped, you will receive an email with the tracking number to track the delivery of your order.

Please allow 3-10 business days for domestic shipping. Shipping times may vary depending on the time of year (i.e. holidays). 

Should you need your order processed quicker, please email us at hello@shopgoldfinch.com

Do you ship internationally?

We do not currently offer international shipping, however please email us at hello@shopgoldfinch.com and we will gladly look into options for you.

Which shipping carrier do you use?
All orders are shipped via USPS and UPS. 

PAYMENT

What payment options do you accept?
We accept all major credit cards, Apple Pay, and PayPal. 

If you would like to place your order over the phone, or have any difficulty in processing payment, please call or email us for assistance.

Is it safe to use debit/credit cards on your website?
Absolutely! We use SSL security to ensure all your personal and debit/credit card information is encrypted.

We do not have access to or store your credit card information and your payment details are processed in a secure environment.

RETURNS & REFUNDS

Can I return an in-store purchase?

All items are final sale.

Special order items, including lighting and furniture, that are eligible for a return are subject to a restocking fee. Goldfinch reserves the right to charge a restocking fee on any returned merchandise if necessary.

 Please contact hello@shopgoldfinch.com to communicate any issues within 48 hours of receipt. Final sale and clearance items are not exchangeable. 

Can I return an online purchase? 

If for any reason you are not completely satisfied with your purchase, please reach out to us via email at hello@shopgoldfinch.com within 7 days of receiving your shipment to obtain a return authorization.

A full refund will be issued to the purchaser for any merchandise that has been damaged during shipping. 

Once the return has been approved, we will issue a return shipping label.

When the item(s) have been received by our returns department, we will issue a refund in the form of the original payment.

For undamaged returns, we will issue a refund in the form of store credit or can process a merchandise exchange once the items have been received.

Return shipping fees are the responsibility of the customer.

Shipping costs are nonrefundable for all returns. 

Do you offer a quality guarantee for all products sold?
Of course! If you do not like the product or find damages to the product, please contact us immediately.

We do all we can to ensure your best shopping experience, so simply contact the store via phone or email and we'll get it addressed.

DISCOUNTS & PROMOTIONS

Are any items excluded from Discounts or Promotions?
Yes - All Baccarat, art, antiques, lighting, and gift cards are excluded from any discounts or promotions. Depending on the current promotion, other exclusions may apply.