FAQs

Ways to shop:

1. Shop Online with Free Shipping on Orders Over $200* at www.shopgoldfinch.com
2. Free Local Delivery on Orders Over $100** 
to Alexandria, Arlington, and DC or Curbside Pick-Up
3. Private Shopping by Appointment. Email hello@shopgoldfinch.com
4. Virtual Concierge via FaceTime. Email hello@shopgoldfinch.com

 

ORDERS

How do I place an order in-store?
Visit us in store at 806 N Fairfax Street, Alexandria, VA 22314.


Our standard hours of operation are:
Tues–Fri from 11 AM–5PM
Saturday from 11 AM–5 PM

Monday by appointment

*Due to our limited staff we occasionally adjust our shop hours. Please check our instagram stories or give us a ring at 571-970-3049 to verify our hours.

How do I know if my items are in-stock?
You can find the availability of products on the Product Detail Page, Shopping Bag and Checkout pages. 
If an item is out of stock, a message will be displayed. 

Should you have any questions regarding the availability of an item or to inquire about special ordering an out-of-stock item, please email us at hello@shopgoldfinch.com

 

Special Orders

A selection of our products are available for special order only. Typically this information is listed within the product description, but not always.

Should you have any questions regarding special order items, please contact us at hello@shopgoldfinch.com



Are all of your products available online?
Most of our products are available online, however not all of our merchandise is listed.

Connect with us at 571-970-3049, hello@shopgoldfinch.com, or in-store for personal design consultations.

 

**FREE LOCAL DELIVERY


What locations are eligible for Free Local Delivery?
For a limited time we are offering Free Local Delivery  to Alexandria, Arlington, and DC on all order over $100.

For orders under $100, local delivery is offered for a $10 fee

Deliveries will be made within 1-3 business days.

 

Delivery timing is based on availability and cannot be guaranteed.

Please include a note at check-out with any important details about your delivery, including preferred time frame for drop-off.

 

All deliveries will be placed outside the front door of the provided address.

Goldfinch is not responsible for lost or stolen items under any circumstances.

 

Depending on our current volume of orders and available staff, we can deliver to other parts of Northern Virginia.

Should you have any questions about delivery options, please email us at hello@shopgoldfinch.com

 

 

SHIPPING POLICY

*Free Shipping Policy


Goldfinch offers free standard shipping on all* online orders over $200.

 

*Select items are not eligible for free online shipping. Including furniture, art, and antiques. Goldfinch reserves the right to invoice additional shipping costs for any product. 

 

How long will it take to receive my order?
All orders are processed within 1-3 working days of the order being received.

Once your order has shipped, you will receive an email with the tracking number to track the delivery of your order.

Please allow 3-10 business days for domestic shipping. Shipping times may vary depending on the time of year (i.e. holidays). 

 

Should you need your order processed quicker, please email us at hello@shopgoldfinch.com

 

Do you ship internationally?

We do not currently offer international shipping, however please email us at hello@shopgoldfinch.com and we will gladly look into options for you.

 

Which shipping carrier do you use?
All orders are shipped via USPS and UPS. 

 

 

PAYMENT

What payment options do you accept?
We accept all major credit cards, Apple Pay, and PayPal. 

If you would like to place your order over the phone, or have any difficulty in processing payment, please call or email us for assistance.

 

Is it safe to use debit/credit cards on your website?
Absolutely! We use SSL security to ensure all your personal and debit/credit card information is encrypted.

We do not have access to or store your credit card information and your payment details are processed in a secure environment.

 

RETURNS & REFUNDS

Can I return an in-store purchase?
We offer store credit or exchanges for unopened and unused merchandise that is returned within 15 days of purchase. Proof of purchase is required.

A store credit shall be applied only to the cost of the merchandise and tax. Shipping fees are not eligible for store credit. 

All artwork, lighting, antiques, furniture, books and special order items are final sale unless the item received is damaged, defective, or incorrect.

Special order items, including lighting and furniture, that are eligible for a return are subject to a restocking fee. Goldfinch reserves the right to charge a restocking fee on any returned merchandise if necessary.

 

Please contact hello@shopgoldfinch.com to communicate any issues within 48 hours of receipt. Final sale and clearance items are not exchangeable. 

 

Can I return an online purchase? 

If for any reason you are not completely satisfied with your purchase, please reach out to us via email at hello@shopgoldfinch.com within 7 days of receiving your shipment to obtain a return authorization.

A full refund will be issued to the purchaser for any merchandise that has been damaged during shipping. 

Once the return has been approved, we will issue a return shipping label.

When the item(s) have been received by our returns department, we will issue a refund in the form of the original payment.

 

For undamaged returns, we will issue a refund in the form of store credit or can process a merchandise exchange once the items have been received.

Return shipping fees are the responsibility of the customer.

Shipping costs are nonrefundable for all returns. 

 

Do you offer a quality guarantee for all products sold?
Of course! If you do not like the product or find damages to the product, please contact us immediately.

We do all we can to ensure your best shopping experience, so simply contact the store via phone or email and we'll get it addressed.

 

DISCOUNTS & PROMOTIONS

Are any items excluded from Discounts or Promotions?
Yes - All Baccarat, art, antiques, lighting, and gift cards are excluded from any discounts or promotions. Depending on the current promotion, other exclusions may apply.