FAQs

UPDATE 3/18/20:

4 Ways to Shop!


We will not be holding regular store hours for the time being, but there are several safe & fun ways to shop in the meantime:


1. Shop Online with Free Shipping*
at www.shopgoldfinch.com
2. Free Local Delivery** 
to Alexandria, Arlington, and DC or Curbside Pick-Up
3. Private Shopping by Appointment. Email hello@shopgoldfinch.com
4. Virtual Concierge via FaceTime. Email hello@shopgoldfinch.com

 

ORDERS

How do I place an order in-store?
Visit us in store at 806 N Fairfax Street, Alexandria, VA 22314.
Our standard hours of operation are:
Mon–Fri from 11AM–6:30PM
Saturday from 10 AM–6 PM
Closed Sundays

How do I know if my items are in-stock?
You can find the availability of products on the Product Detail Page, Shopping Bag and Checkout pages.

If an item is out of stock, a message will be displayed. 

To place a special order for out-of-stock items, please email us at hello@shopgoldfinch.com

 

Are all of your products available online?
Most of our products are available online, however not all of our merchandise is displayed.

Connect with us at 571-970-3049, hello@shopgoldfinch.com, or in-store for personal design consultations.

 

**FREE LOCAL DELIVERY


What locations are eligible for Free Local Delivery?
For a limited time we are offering Free Local Delivery  to Alexandria, Arlington, and DC.

Deliveries will be made within 1-3 business days.

 

Delivery timing is based on availability and cannot be guaranteed.

Please include a note at check-out with any important details about your delivery, including preferred time frame for drop-off.

 

All deliveries will be placed outside the front door of the provided address.

Goldfinch is not responsible for lost or stolen items under any circumstances.

 

Depending on our current volume of orders and available staff, we can deliver to other parts of Northern Virginia.

Should you have any questions about delivery options, please email us at hello@shopgoldfinch.com

 

 

SHIPPING POLICY

How long will it take to receive my order?
All orders are processed and shipped within 1-3 working days of the order being received.

Once your order has shipped, you will receive an email with the tracking number to track the delivery of your order.

Please allow 3-5 business days for domestic shipping.

 

Should you need your order processed quicker, please email us at hello@shopgoldfinch.com

 

Do you ship internationally?

We do not currently offer international shipping, however please email us at hello@shopgoldfinch.com and we will gladly look into options for you.

 

Which shipping carrier do you use?
All orders are shipped via USPS. 

 

*Free Shipping Policy


Goldfinch offers free standard shipping on all online orders over $50.

 

PAYMENT

What payment options do you accept?
We accept all major credit cards, Apple Pay, and PayPal. 

If you would like to place your order over the phone, or have any difficulty in processing payment, please call or email us for assistance.

 

Is it safe to use debit/credit cards on your website?
Absolutely! We use SSL security to ensure all your personal and debit/credit card information is encrypted.

We do not have access to or store your credit card information and your payment details are processed in a secure environment.

 

RETURNS & REFUNDS

Can I return an in-store purchase?
We offer store credit or exchanges for unopened and unused merchandise and within 15 days with proof of purchase.

All artwork, lighting, antiques, furniture, books and special order items are final sale unless the item received is damaged, defective, or incorrect.

 

Please contact hello@shopgoldfinch.com to communicate any issues within 48 hours of receipt. Final sale and clearance items are not exchangeable. 

 

Can I return an online purchase? 

If for any reason you are not completely satisfied with your purchase, please reach out to us via email at hello@shopgoldfinch.com within 7 days of receiving your shipment to obtain a return authorization.

 

A full refund will be issued to the purchaser for any merchandise that has been damaged during shipping.

Once the return has been approved, we will issue a return shipping label.

When the item(s) have been received by our returns department, we will issue a refund in the form of the original payment.

 

For all other returns, we will issue a refund in the form of store credit once the items have been received.

Return shipping is the responsibility of the customer.

Shipping costs are nonrefundable.

 

Do you offer a quality guarantee for all products sold?
Of course! If you do not like the product or find damages to the product, please contact us immediately.

We do all we can to ensure your best shopping experience, so simply contact the store via phone or email and we'll get it addressed.

 

DISCOUNTS & PROMOTIONS

Are any items excluded from Discounts or Promotions?
Yes - All art, antiques, lighting, and gift cards are excluded from any discounts or promotions.